FAQ

Placing an Order

Are taxes and duties included in the price?
Yes. The price you see is the final price you pay. All applicable taxes and import duties are included, so there are no hidden costs at checkout or upon delivery.

What payment methods do you accept?
We accept major Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient checkout.

Do you ship internationally?
Yes, we ship globally! To ensure faster delivery, your order will be shipped from the warehouse closest to your location.

Can I pay over the phone?
To ensure the highest security for your financial data, all transactions must be completed through our secure online checkout system. We do not accept payments over the phone.

Is my payment information safe on your website?
Completely. Our site is secured with SSL encryption and adheres to strict PCI-DSS compliance standards, ensuring your personal and payment details are protected.

My card payment failed. What should I do?
First, please double-check your card details and ensure your bank authorizes international online transactions. If the problem continues, try an alternative payment method or contact your bank. Our support team is also happy to help.

My card was charged, but I didn't get an order confirmation. What happened?
This usually indicates a temporary authorization hold that failed to finalize. The hold will typically be released by your bank within 3-10 business days. If the funds were fully deducted, please contact us immediately with your details for investigation.

What if I can't complete my order online?
Please reach out to our Customer Support team via email or live chat. We can help troubleshoot the issue or provide a secure alternative way to complete your purchase.

Order Processing & Shipping

Are all jerseys, especially popular ones, in stock?
Most items are ready to ship. However, high-demand jerseys during major tournaments may sell out quickly. Real-time stock status is shown on each product page.

Can I change my order after paying?
We can only modify an order if it has not yet been processed for packing. Please contact us as soon as possible, and we'll do our best to accommodate your request.

Can I cancel my order?
Yes, you may cancel your order within a 1-hour window after placement, provided it has not been prepared for shipment. Please see below for the procedure.

How do I cancel my order?
To request a cancellation, please contact our Customer Support team immediately via email or your account, quoting your order number. We will confirm availability and proceed if possible.

What are your shipping options and delivery times to Europe?
We use reliable tracked shipping from within the EU. Delivery within Europe typically takes 5-10 business days. Global delivery times vary between 7-20 business days based on destination.

How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to follow your package's journey on the carrier's website or in your account.

What if my package hasn't arrived within the estimated time?
First, please check the tracking information for the latest updates. If the package appears stalled or is significantly late, contact our support team with your order number, and we will investigate with the shipping carrier.

Returns & Support

What is your return policy?
We offer a 30-day return window from the delivery date for items in new, unworn condition with all original tags attached. Customized or special-order items cannot be returned unless they are defective.

How long do refunds or exchanges take?
After we receive your returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the time it takes for the funds to reappear depends on your bank or payment provider.

Are there any fees for returns?
The customer is responsible for the cost of return shipping, except in cases where we sent the wrong item or it was defective. We do not charge any additional restocking or processing fees.

The Pitch Jersey Co. Team